The www.loveandrobots.com website, including various top-level domains as well as sub-domains and aliases of this domain (the “Website”), is operated by Love & Robots Limited and/or its affiliates (“we”, “us”, “our”, “Love & Robots”). These are the terms and conditions (as amended from time to time) governing the sale of our products offered through the Website and the agreement that operates between us and you (the “Conditions”). These Conditions set out the rights and obligations of all users (“you”, “your”) and those of us in relation to the products offered by us through the Website (the “Product(s)”).
These Conditions are the only conditions that are applicable to the Products, and replace all other conditions, except with our express, prior written agreement. You agree that, by placing your order, you unreservedly accept these Conditions, having read them. These Conditions are important for both you and us as they have been designed to protect your and our rights and to create a legally binding agreement between you and us.
You agree that:
By placing an order through the Website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
The following minimum computing facilities are required to order Products from our Website :
The information set out in the Conditions and the detail on the Website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any Products shall exist between us and you until your order has been accepted by us (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded. All orders placed through our website will be subject to our acceptance of the order.
To place an order, you will be required to follow the ordering process online and press the “BUY NOW” button to submit the order. When you submit an order to us on our Website, you will receive an order confirmation email/invoice of this order saying that we are processing your order (the “Acknowledgement of Receipt”). Please note that this does not mean that your order for any Products has been accepted. Your order constitutes your offer to us to buy one or more Products from us. You will then receive a second email from us when your order has been dispatched and giving you estimated timescales for delivery (“Dispatch Confirmation”) . Neither of these above emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we actually dispatch the goods to you (the “Contract”).
The Contract will relate only to those Products we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the availability of such Products has been confirmed in a separate Dispatch Confirmation.
Our Products may be in digital format and available for download or delivered by post, as may be applicable in each sale and depending on the nature of the Product in question.
Where Products ordered are in digital format, these will be made available to you subject to the terms of our then current digital product licence.
All orders for Products are subject to availability and in this regard, in the event of supply or scheduling difficulties or because Products are no longer offered by us, we reserve the right to give you information about substitute Products of an equal or higher quality and value which you can order. If you do not wish to order such substitute Products we will reimburse any monies that you might have paid.
Product pictures and descriptions available on the website are by way of illustration only and Love & Robots does not warrant that these will match the Products ordered by you (e.g. in respect of colour shades, etc.)
Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used.
Copyright and design rights subsist in the Products and no part of the Products may be reproduced in any form without the prior written consent of Love & Robots or the relevant designer.
You agree to following and abide by any care or safety instructions which are provided with any Products which are delivered to you.
We reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials or content on the Website. Whilst we will always try to process orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it, or sent you an Acknowledgement of Receipt, which we reserve the right to do at any time, at our sole discretion.
We will not be liable to you or any other third party by reason of our withdrawing any Products from the Website, removing or editing any materials or content on the Website or for refusing to process or accept an order after we have received it or sent you an Acknowledgement of Receipt.
Except in the case of customised or personalised Products, if you are contracting as a consumer, you may cancel a Contract for the purchase of Products and return your purchase for an exchange or credit note at any time within 14 calendar days, beginning on the day you receive the Products. Postage and other fees associated with returning the Product to us shall not be refunded. There is no refund or exchange on customised or personalised products.
Products should be that are returned in the same condition as you received them. You should also include any instructions, documents and wrappings. Any Product which is damaged or not in the same condition as you received it or which is worn simply beyond opening the Product will not be exchanged. You should therefore take reasonable care of the Products while they are in your possession.
You are not permitted to cancel a Contract which applies to Products that are customised, personalised or made to your specification. Please note that, for hygiene reasons, we do not accept returns of earrings or other Products which involve piercings. This does not affect your statutory rights.
If you wish to cancel a Contract, you should inform us by contacting us at [email protected] within the timeframe specified above. Please include your name, address, phone number and reason for return. Then please post it back to us. We recommend using a postage with a tracking service, as we cannot be responsible for items which are lost in the post. Unfortunately, we cannot refund postage costs. Please send the item with your contact details to Love & Robots, 5 Dame Lane, Dublin 2, Ireland.
Subject to availability, (see section 4 above), we will endeavour to fulfil your order for Products listed in the Dispatch Confirmation within 28 days of the date of Dispatch Confirmation, unless there are exceptional circumstances. We deliver throughout Ireland; however, delivery rates for outside Ireland may vary. Please see our deliveries information in the FAQ or in the checkout page.
Should you wish to cancel your order or return any goods, please see section 7 of these Conditions for further information.
Please note that you are responsible for all purchases made on your account and are personally liable for the full outstanding balance.
You should check both emails for accuracy and let us know immediately if there are any errors. If you order does not deliver to you as a result of inaccurate address information being supplied we will not be liable to provide a replacement or refund.
Any Products ordered by you will be at your risk from the time of delivery.
Ownership of the Products will only pass to you, if applicable, when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges, or upon delivery, whichever is the later.
The price of Products will be as stipulated on the Website from time to time, except in cases of obvious error. While we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the Products you will receive a full refund.
We are under no obligation to provide the Products to you at the incorrect (lower) price (even after we have sent you an dispatch Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price.
The prices on the Website include VAT (where applicable). Additional postage and packaging costs for delivery will be added to the total amount due as set out on the Website.
Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Once you have finished the ordering process, and all the Products you wish to purchase are added to your basket, your next step will be to go the checkout and make payment.
We accept payment through PayPal. PayPal is a world renowned secure payment system. Love & Robots do not view or store any of your credit card details.
We do our upmost to ensure that your details will be kept secure when using our website. Any details that you disclose to us will be kept entirely safe since we use the highest quality security system.
PayPal use 128-bit SSL (Secure Sockets Layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www. in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Please note that we will never ask a customer to confirm any account or credit card details via email and if you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.
Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to complete a Contract with you.
Our liability in connection with Products purchased through our Website is strictly limited to the purchase price of those Products.
Nothing in these Conditions shall exclude or limit in any way our liability:
Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Conditions, we accept no liability for indirect losses which happen as a side effect of the main loss or damage however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including (without limit) for any:
Due to the open nature of the Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from the Website unless otherwise expressly set out on the Website.
All descriptions of Products, information and materials posted on the Website are provided “as is” and without warranties express, implied or otherwise howsoever arising.
To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all warranties.
Nothing in this section will affect your statutory rights as a consumer, or your Contract cancellation rights under these Conditions.
You acknowledge and agree that all copyright, design rights, trade marks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you using the Website to the extent necessary to make a copy of any order or Contract details.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us should be given to us by email to [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will, if possible, use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of your obligations under the Contract or any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section 14 (Notices) above.
If any of these Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
Both you and us acknowledge that, in entering into a Contract, neither you nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such Contract except as expressly stated in these Conditions.
These Conditions and Contracts for the purchase of Products through our Website will be governed by Irish law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the Irish courts. Nothing in this section will affect your statutory rights as a consumer.
We welcome your feedback. Please send all feedback and comments to us at [email protected].